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Title:  Senior Desktop Support Technician

Requisition ID:  80263

Phoenix, AZ, US, 85004-2121

Category:  Information Systems

Freeport-McMoRan is a leading international mining company with headquarters in Phoenix, Arizona. We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold, and molybdenum. The company has a dynamic portfolio of operating, expansion and growth projects in the copper industry. Freeport-McMoRan is one of the world’s largest publicly traded copper producers, the world’s largest producer of molybdenum and a significant gold producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially-responsible manner.

We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers of our employees. We encourage you to take the time to explore the opportunity to advance your career at Freeport-McMoRan.

Please note:  This in-person position is performed onsite at Freeport-McMoRan’s corporate office in Phoenix, Arizona. In accordance with Freeport-McMoRan’s requirement for all employees who are working or attending a meeting onsite at the corporate office, if you are hired you will be required to submit proof that you are fully vaccinated against COVID-19 prior to entry, unless the company has granted a medical or religious accommodation.


Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment; May instruct other technicians in problem diagnosis, trouble-shooting techniques, and repair procedures; Coordinate training of appropriate customer personnel; Ensure customer satisfaction through such activities as making periodic calls and visits to customers and providing information and technical support on new products and services. 
  • Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
  • Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests
  • This involves utilization of the Help Desk system to track end-user requests
  • Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
  • This includes the effective use of available tools and processes to efficiently and promptly respond to end-user requests
  • Provide training, advice, and support to end-users to facilitate use of information technology, and promote awareness of the IS Policy, including security and appropriate use of assets
  • Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization
  • This includes PC's, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support
  • Perform other duties as required


Minimum Qualifications

  • At least seven (7) years of experience in information systems support
  • Advanced knowledge of technologies and processes used in the role
  • Experience mentoring/training other team members and owning role-related tasks
  • Proficient in the skills of problem solving and integrity/dependability
  • Functional in the skills of communication, teamwork, and influence/persuasion
  • Functional in the skills of self-management, driving for results, flexibility, confidence/stress tolerance, and maturation/commitment
  • Functional in the skills of client partnership/focus, process improvement/quality, business acumen, and organizational awareness
  • Functional in the skills of leadership of people and visionary leadership
  • Nominal in the skill of planning/project management
  • Functional in the skills of operations, client support, solution implementation, and security
  • Nominal in the skills of design/engineering and requirements analysis
  • Proficiency in Microsoft Office Word, Excel and Outlook
  • Ability to work with general office equipment such as a personal computer and keyboard, facsimile machines and photocopier
  • Ability to develop and maintain awareness of occupational hazards and safety precautions; Skilled in following safety practices and recognizing hazards


  • None


  • Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
  • Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
  • Must be able to work in a potentially stressful environment
  • Work will be performed in an office, mine, outdoor or manufacturing plant setting
  • Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday
  • While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, and climb stairs
  • Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
  • Freeport-McMoRan promotes a drug/ alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State Laws

Freeport-McMoRan has reviewed the jobs at its various office and operating sites and determined that many of these jobs require employees to perform essential job functions that pose a direct threat to the safety or health of the employees performing these tasks or others.  Accordingly, the Company has designated the following positions as safey-sensitive:

  • Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or
  • Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose "motor vehicles" includes Company owned or leased motor vehicles and personal vehicles used by employees in furtherance of Company business or while on Company travel); or
  • Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee.

Equal Opportunity Employer/Protected Veteran/Disability

Job Segment: Technical Support, Technician, Engineer, Information Systems, Testing, Technology, Engineering

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