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Title:  Systems Engineer - Microsoft 365

Requisition ID:  43964
Location: 

Phoenix, AZ, US, 85004-2121

Category:  Information Systems
Description: 

Freeport-McMoRan is a leading international mining company with headquarters in Phoenix, Arizona. We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold, and molybdenum. The company has a dynamic portfolio of operating, expansion and growth projects in the copper industry. Freeport-McMoRan is one of the world’s largest publicly traded copper producers, the world’s largest producer of molybdenum and a significant gold producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially-responsible manner.

 

We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers of our employees. We encourage you to take the time to explore the opportunity to advance your career at Freeport-McMoRan.

Description

Under MIS management supervision and direction, analyze existing and emerging collaboration technologies to align the business’ current and future collaboration needs with the capabilities of Microsoft products and service offerings. Ensure that the technological needs of the business are met. Provide research and subject matter expert support to architects, developers, other project teams, and customers.

  • In accordance with MIS’ strategic priorities, objectives, and business support initiatives, examine existing business processes to fully understand what the business does, how it operates and how current and future technologies can be implemented and leveraged to best support these processes. Identify gaps in processes, opportunities for improvements, and automation that leverages Microsoft products and service offerings. Clearly define and communicate problems to ensure we build and deploy effective solutions.
  • Capture requirements, create mockups, and build proof-of-concepts for Microsoft 365 solution opportunities.
  • n accordance with our Freeport Edge principles, work collaboratively with team members to plan, design, build, implement, and document solutions using available Microsoft 365 technologies.
  • Provide ongoing support and consultation with team members to help them optimize the benefits from available technologies, tools, and applications. Document and measure improvements, repeat the process.
  • Assist business customers with their questions and concerns as they relate to the Microsoft 365 platform. Provide escalated help desk support by responding to customer requests and questions, researching and correcting system problems, and following up with customers to ensure satisfactory resolution.
  • Manage Microsoft 365 support service requests.
  • Understand the Microsoft 365 product roadmap and evolution. Assist in managing platform updates and communication to customers.
  • Perform other duties as required.

Qualifications

Minimum Qualifications:

  • Bachelor’s degree in Computer Science/Engineering, Information Technology, or related field AND three (3) years’ experience in an information services technology field, including two (2) years’ experience with Microsoft 365 platform solution development, integration, and support.
    OR
  • Associate’s degree in Computer Science/Engineering, Information Technology, or related field AND five (5) years’ experience years in an information services technology field, including two (2) years’ experience with Microsoft 365 platform solution development, integration, and support.
    OR
  • High School or equivalent AND seven (7) years’ experience years in an information services technology field, including two (2) years’ experience with Microsoft 365 platform solution development, integration, and support.
  • Working understanding of the Microsoft 365 platform, its products, services, and capabilities.
  • Sound judgment and decision-making skills.
  • Ability to be effective while working independently, as part of a team, in an office setting, remotely, or at an operational location.
  • Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards.
  • Ability to effectively contribute in a collaborative, dynamic Agile environment.
  • Project demands will dictate varied work hours.

Preferred Qualifications:

  • Excellent written and verbal communication skills, including high comfort level with speaking before an audience.
  • Excellent organizational skills and ability to prioritize tasks and workload; strong multitasking skills.
  • Ability to effectively interact with all levels of management, employees, and customers/vendors of diverse populations
  • Strong customer service orientation.
  • Ability to handle and maintain confidentiality.
  • Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English.
  • Visits to mine and plant settings may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles.
  • Certifications that align with Microsoft products and technologies.
  • Familiarity with and contributions to the Microsoft 365 PnP Community.
  • PowerShell proficiency.
  • Experience working directly with stakeholders to identify, analyze, and gather solution requirements.

Criteria/Conditions:

  • Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required.
  • Freeport-McMoRan promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as allowed by applicable state laws.

 

Freeport-McMoRan has reviewed the jobs at its various office and operating sites and determined that many of these jobs require employees to perform essential job functions that pose a direct threat to the safety or health of the employees performing these tasks or others.  Accordingly, the Company has designated the following positions as safety-sensitive:

  • Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or 
  • Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose “motor vehicles” includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel); or
  • Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee.

Equal Opportunity Employer/Protected Veteran/Disability


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